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Our Best Words Blog

One of the most rewarding jobs for people who move to Israel from English-speaking countries is technical writing. But you don’t have to be a tech geek to become a technical writer!

Israel’s tech industries are always looking for technical writers. But we’re not only talking about hi-tech – today Israeli companies are specializing in bio-tech, green-tech, fin-tech, agri-tech, and canna-tech (cannabis research and production) are all growing fields!

You might think that you have to have a technical background to become a technical writer, but that’s not true. One of Our Best Words’ most successful recent graduates, Avi Chazen, used to work in tourism and is now a technical communicator for a global software company.

“I was looking to pivot out of tourism even before COVID because I enjoy learning new things”, says Avi. “It turns out that being a good communicator gave me an advantage as a writer, because I am good at communicating freely with developers to understand what needs to be documented. To become a technical writer, you don’t need a technical degree. You just have to be technically competent, organized, and a good communicator. If you can take complicated information, understand it, and make it accessible to others, you can work in technical communications.”    

What do Technical Writers Do?

You can work in-house for one company as a technical writer, information developer, or documentation manager, or you can work as a freelance technical writer for multiple companies. Your main work would be writing user guides and release notes for technical products. You need to think like a user in order to translate the developer’s jargon into simpler language. Technical communication professionals may also help with designing the user interface for products.

Our Best Words observed a trend among hi-tech start-ups who want people who can not only write their technical documentation but also their internal documentation, and their marketing materials, such as white papers. 

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Israeli companies, in particular, may even ask their English-speaking technical writers to write their promotional campaigns and run their social media campaigns. If you can offer MarCom expertise alongside your TechComm skills, this will help to bump up your salary! (That’s why Our Best Words offers a combined course in Technical Writing & MarCom)

How Can I Learn Technical Communication?

The good news is that you don’t need to go back to school to become a technical writer. Our Best Words offers a 5-month course taught in the evenings, so that people who are working during the day can participate.

Our Technical Communication Foundations course runs over 16 weeks, with classes on Tuesdays and a follow-up Lab or discussion session on the following Monday. This course is taught by our Principal Technical Communication Lecturer Leah Guren, who is a Fellow of the STC (Society for Technical Communication) and a founding member of Tekom Israel. 

Also on the TechComm team at Our Best Words are FE King and Laura Novich, two highly experienced technical writers and ITCQF Certified Instructors, who sit on the International Technical Communication Qualifications Foundation Board and prepare our students for ITCQF certification. Laura teaches Advanced Technical Writing Skills and Technology for Software TCs. She also helps our students to find internship projects (such as GitHub) and paid employment.

How much could I earn as a Technical Writer?

Our Best Words invests enormous efforts to find work for all of our course graduates. We not only run workshops on how to find work, and help students to optimize their resumes and LinkedIn profiles, but we also look out for opportunities for them in Israel’s dynamic tech markets, and leverage our contacts to get them interviews with good companies.

Some of our 2020 graduates are already earning salaries of between 14,000 – 17,000 NIS per month shortly after completing the course. (You can find out more about what technical writers earn from the international 2020 Write the Docs Salary Survey).

So, if you are wondering whether Technical Communication could be a good career move for you, we’re here to answer your questions and help you make the right decision. 

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  1. Our Best Words’ expert instructors teach Technical Writing and Marketing Communication training courses for people interested in launching a great new career, working in-house or from home.
  2. At Our Best Words, we teach both theory and practical skills to make sure you understand the principles of marketing and technical communication, as well as mastering today’s most important programs, platforms, and tools.

  3. We move with the technology, offering real-time updates to former students, to make sure you stay up to date with the very latest technologies and tools.

  4. Unlike many online training courses offered, Our Best Words sessions are taught as live webinars with real-time interaction between our instructors and students, so you can ask your questions. You can also access recordings of every session, allowing you to review the materials again at your leisure.

  5. We provide expert career advice and guidance to every student and remain dedicated to your success until you’re successfully launched on the next phase of your career.

Our Best Words offers live interactive training courses that are modular and practical, taught by top industry leaders. The modules include:

  • Technical Communications Skills
  • Technical Communications Tools
  • Marketing Writing
  • Social Media Communications
  • Website Building
  • Career Development & Job Hunting

Each course module includes practical skills training, hands-on workshops, and real-world project assignments that you can use to build your personal portfolio.

To find out more about Our Best Words professional training courses, join our next Open House Webinar and meet our instructors, or contact us to discuss your career in Technical Writing or Marketing Communication.

OBW MarCom instructor Sarah Manning suggests that the rules of Search Engine Optimization have increased the value of 1,000 words. Marketing content text is today worth more than any picture!

As a content writer, I frequently have to convey complex ideas in a specific number of words – sometimes in a short headline and often in a long article. If I am working with a graphic designer on a brochure, flyer or presentation, there is often a conflict between the ideal number of words that they want to include, and the quantity of copy that I need in order to convey all the necessary information. We sometimes debate the idea that “a picture is worth a thousand words” when the designer wants to use larger pictures and cut down the text, while I maintain that pictures rarely convey the entire message.

So, let’s deconstruct this idea. A few minutes of Google research reveals that the expression was made up by an advertising executive in the 1920s. Fred R. Barnard claimed that it was an ancient Japanese proverb. How lucky we are today to have Google to help us debunk such myths!

Google is one of the reasons that a picture is no longer worth 1,000 words. If you want your online content to be found using search engines, you need more words not less. If you place your text within images, charts and info-graphics, Google will not index those words. They will not help to attract search traffic to your masterpiece. Google’s algorithm checks the quantity and quality of the text on any web page, and considers longer articles more credible and valuable than shorter pieces of text.

The Value of Words

The science of search engine optimization used to focus on how many times your keyword appeared on each page. Most SEO advice (for example, from Yoast and Search Engine Journal) recommends that a blog article should contain at least 1,000 words (and optimally 1,500 words) if you want Google to take it seriously. However, the number of words is irrelevant if the article is not well-written.

The new AI Google algorithm looks at how informative and relevant your text is, rather than how many times your keyword is mentioned. Nevertheless, it is important that the keyword phrase you have chosen to optimize each page for search appears in the heading, in the page URL, and several times within the page text. You can also please Google by varying your text to use synonyms for your keywords that Google recognizes, because that is a more natural and sophisticated way to write than repeating the same phrases multiple times.

The Value of Pictures

Of course, Google also values images. Search engine results typically include relevant images, but the Google spider usually identifies which images are relevant according to the ‘metatext’ that accompanies each image. When uploading images to the internet to accompany a story or to illustrate a page, it is crucial to optimize your pictures for search. This includes giving the photo a title that is a helpful search phrase, and adding a description and ‘alt text’, which is the text that shows up when a picture is blocked. It is also helpful to give your image a relevant name before you upload it to the website, because this cannot be changed later. Photos that are only identified by the string of numbers allocated by the camera or phone on which they were taken will remain anonymous on the internet.

Optimizing your images can help to bring searchers to your content. If the image is interesting and correctly titled and tagged, it can attract attention more quickly than the non-pictorial search engine results on the page. It helps that Google often shows relevant images in a prominent position on the search engine results page, and there is no denying that people’s eyes are drawn toward images on a page full of text.

Too Long: Didn’t Read

So, going back to our question, if you are writing copy for a brochure, flyer or presentation, graphics and images may be worth more, and your word count should be kept to a minimum. But when you are writing promotional content for the internet, words still count for more! Quality is as important as quantity, and you need to write engaging content to keep the interest of the reader who found your content.

One of my least-favorite expressions these days is TL:DR – too long, didn’t read. This dismissive expression is thought to indicate that an article was too long to be worth reading, but I think it says more about the reader! We are all pressed for time, and it is important to respect your reader, not least because there are many other things they could be doing instead of reading your content. However, as long as your long article is interesting and contains valuable information, it should contribute to their understanding of your offering and enhance the reputation of your brand. Trust the reader to decide whether your article is worth reading! Articles shared on LinkedIn are helpfully tagged with notes telling you how many minutes the article will take to read, to help surfers decide if they want to stop and click or scroll on by.

Learning Content Writing

As a copy and content writer, I always take into consideration the context and the market that I am writing for. If I am writing text for an ad campaign, the copy needs to be concise and each word carefully chosen for maximum impact. If I am writing a website or blog articles, it’s still important to write short, punchy headlines, but I also need to write plenty of clear, relevant text that explains everything that the client wants to say about their company and their products. The keyword phrase should be inserted from time to time to ensure that Google gets the message, but without ‘keyword stuffing’ or alienating the reader by repeating the same phrase multiple times in an unnatural way.

The joy of marketing writing, for me, is the opportunity to use different skills to create marketing content of different types. One day I may be crafting a promotional email, where the subject line and call to action texts are the most critical, and the next I may be writing a brochure. The same client will need an impressive summary of their activities for their website home page, and also more specific articles for their blog which convey their expertise in different aspects of their business.

The Creativity of Marcom 

I chose to become a marketing writer because I love the creativity of marketing communications. That includes choosing good images to accompany the words, and indeed the creative process sometimes starts with searching for images that will help to convey the same message as the words I need to write. In the golden age of advertising, a copywriter would work with a graphic artist to come up with the visuals and the text for an ad campaign. Today, you may be asked to do both. Marketing communications involves using words creatively and persuasively, in ways that will persuade Google and the consumer that your subject is interesting and relevant.

So, in case you are wondering what keyword phrase this article is optimized for, it isn’t! I decided that for once I would write what I wanted to say, and share thoughts that I hope will be helpful to people who are considering training for a career in marketing communications. This time, I’m not writing for Google. This time I’m writing for you!

To find out more about becoming a MarCom Writer, click here.

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clip_image001One of the best ways to promote a company is with opinion articles. Many magazines (online and hard copy) welcome well-written articles. These articles should not be biased though – nobody wants to read a (blatant) sales pitch. As marketing professions will tell you – educating your target audience/potential customers is an effective marketing strategy.
Before starting to write, identify the target audience. Who are the readers of the magazine you want to send the article to? What are their interests? Do you have a direct connection to the editor, or only via a PR company? Does the magazine allow hyperlinks? Do they also want original illustrations? In short – do your homework!
Many marketing and copywriters ghostwrite – they write the opinion pieces for a company’s CEO, CMO or CTO, and when published, it will be under their name.
Points of attention when writing an opinion piece:

  1. It must be informative. The reader should learn something from reading the article.
  2. It must be interesting. The text should flow and keep the reader interested to go on reading.
  3. It must be based on facts, and not assumptions. References to recent events that were covered in the global media are a good hook, as are reports of leading analysts such as Gartner and Forrester.
  4. It must be neutral. As mentioned before, nobody wants to read a sales pitch. A neutral article covering new or future trends, or “how to…” articles are popular. At the end of the year, articles about predictions for the coming year are in demand.
  5. It should have hyperlinks (if allowed by the newspaper), footnotes and references. It makes the article trustworthy and increases the chance for publication.
  6. Most magazines will ask for illustrations. Try to have original images in high resolution. No matter what industry you are in, the chance that your competitors use the same stock photos is high. Diagrams are always popular in tech pieces, as are product photos. Make sure to send different photos to various magazines – don’t forget, they all want to have original content!
  7. Custom write your story tailored to each magazine. Sending the same article to several tech magazines is professional suicide, especially in today’s viral media.
  8. Make sure to put a short bio with contact details at the bottom of the article.
  9. Follow up. Once you see that your article in published, drop a thank-you note to the magazine (or journalist). Blog and tweet about it, and make sure to include the URL of the publication.

Organizations, SME/SMB, celebrities, individuals – we all need and use social media to drum up clip_image002business, to find work, to fight for a cause, or to be part of a community.

But before starting to use LinkedIn, Facebook or Twitter, it’s important to formulate a strategy.

Formulate your goal
Why do you want to use social media? What do you want to achieve? Do you want to brand your company or do you want to establish yourself as a brand or as an expert? Or do you want to leverage the power of social media to find a job?

Identify your target audience
Once you know what you want to achieve, you can now define your target audience. Are you looking for work? HR managers and companies use LinkedIn to find new employees or freelancers. If you want to launch or support a cause or start a social campaign, your audience is mainly on Facebook. If you want to build your brand, the general public is your target audience.

Determine your USP
To be successful, you need to analyze both your strengths and your weaknesses. Define your Unique Selling Point (USP) – each one of us has unique assets (e.g., experience, skills, offering a great product/service).

Identify the best social media to succeed
For entertainers such as musicians, YouTube is ideal. Job seekers are advised to use LinkedIn and Xing. For cause marketing, Facebook is the best choice. Twitter is excellent for branding. For market research, all social media are effective to get quick and reliable results.

Formulate your strategy
Using social media means building an online presence. To be successful, a strategy must be formulated that outline how you want to present yourself, build your brand or represent your company. Decide on the content of your message (links, tweets, posting) and the frequency (monthly, weekly, daily, ongoing).

Stay active
Social media are real-time. Users must stay active to get their message across. You need to keep on communicating with your target audience.

Check what works – does your target audience find you? Do you get positive feedback?

Do you need to invest in promotion such as advertisements? Do you need to leverage Word of Mouth (WOM)? Do you need to adjust your strategy?

Want to learn more about social marketing? Sign up for our marketing & MarCom course!

Email: training@ourbestwords.com
Tel. 02-656 3369
Mobile: 054-810 8918, 050-529 0775
Website: www.ourbestwords.com
(Image courtesy of www.hetemeel.com)

Marketing writing is not new. For centuries, economists and the like have published great marketing material.

One of the best examples is Bastiat’s magnificent satire, The Candlemakers’ Petition, in which candle makers petition the French government for protection against competition from the sun.

A PETITION From the Manufacturers of Candles,clip_image001 Tapers, Lanterns, sticks, Street Lamps, Snuffers, and Extinguishers, and from Producers of Tallow, Oil, Resin, Alcohol, and Generally of Everything Connected with Lighting.

To the Honourable Members of the Chamber of Deputies.

Gentlemen:

You are on the right track.
You reject abstract theories and little regard for abundance and low prices.
You concern yourselves mainly with the fate of the producer.
You wish to free him from foreign competition, that is, to reserve the domestic market for domestic industry.
We come to offer you a wonderful opportunity for your — what shall we call it?
Your theory? No, nothing is more deceptive than theory. Your doctrine? Your system? Your principle?
But you dislike doctrines, you have a horror of systems, as for principles, you deny that there are any in political economy; therefore we shall call it your practice — your practice without theory and without principle.
We are suffering from the ruinous competition of a rival who apparently works under conditions so far superior to our own for the production of light that he is flooding the domestic market with it at an incredibly low price; for the moment he appears, our sales cease, all the consumers turn to him, and a branch of French industry whose ramifications are innumerable is all at once reduced to complete stagnation.

This rival, which is none other than the sun, is waging war on us so mercilessly we suspect he is being stirred up against us by perfidious Albion (excellent diplomacy nowadays!), particularly because he has for that haughty island a respect that he does not show for us.

We ask you to be so good as to pass a law requiring the closing of all windows, dormers, skylights, inside and outside shutters, curtains, casements, bull’s-eyes, deadlights, and blinds — in short, all openings, holes, chinks, and fissures through which the light of the sun is wont to enter houses, to the detriment of the fair industries with which, we are proud to say, we have endowed the country, a country that cannot, without betraying ingratitude, abandon us today to so unequal a combat.
Be good enough, honorable deputies, to take our request seriously, and do not reject it without at least hearing the reasons that we have to advance in its support.

First, if you shut off as much as possible all access to natural light, and thereby create a need for artificial light, what industry in France will not ultimately be encouraged?
If France consumes more tallow, there will have to be more cattle and sheep, and, consequently, we shall see an increase in cleared fields, meat, wool, leather, and especially manure, the basis of all agricultural wealth.
If France consumes more oil, we shall see an expansion in the cultivation of the poppy, the olive, and rapeseed. These rich yet soil-exhausting plants will come at just the right time to enable us to put to profitable use the increased fertility that the breeding of cattle will impart to the land.
Our moors will be covered with resinous trees. Numerous swarms of bees will gather from our mountains the perfumed treasures that today waste their fragrance, like the flowers from which they emanate. Thus, there is not one branch of agriculture that would not undergo a great expansion.

The same holds true of shipping. Thousands of vessels will engage in whaling, and in a short time we shall have a fleet capable of upholding the honor of France and of gratifying the patriotic aspirations of the undersigned petitioners, chandlers, etc.
But what shall we say of the specialties of Parisian manufacture?

Henceforth you will behold gilding, bronze, and crystal in candlesticks, in lamps, in chandeliers, in candelabra sparkling in spacious emporia compared with which those of today are but stalls.
There is no needy resin-collector on the heights of his sand dunes, no poor miner in the depths of his black pit, who will not receive higher wages and enjoy increased prosperity.

It needs but a little reflection, gentlemen, to be convinced that there is perhaps not one Frenchman, from the wealthy stockholder of the Anzin Company to the humblest vendor of matches, whose condition would not be improved by the success of our petition.
We anticipate your objections, gentlemen; but there is not a single one of them that you have not picked up from the musty old books of the advocates of free trade. We defy you to utter a word against us that will not instantly rebound against yourselves and the principle behind all your policy.

Will you tell us that, though we may gain by this protection, France will not gain at all, because the consumer will bear the expense?

We have our answer ready:
You no longer have the right to invoke the interests of the consumer.
You have sacrificed him whenever you have found his interests opposed to those of the producer. You have done so in order to encourage industry and to increase employment.
For the same reason you ought to do so this time too.
Indeed, you yourselves have anticipated this objection.

When told that the consumer has a stake in the free entry of iron, coal, sesame, wheat, and textiles, “Yes,” you reply, “but the producer has a stake in their exclusion.”
Very well, surely if consumers have a stake in the admission of natural light, producers have a stake in its interdiction.
But,” you may still say, “the producer and the consumer are one and the same person. If the manufacturer profits by protection, he will make the farmer prosperous. Contrariwise, if agriculture is prosperous, it will open markets for manufactured goods.”

Very well, If you grant us a monopoly over the production of lighting during the day, first of all we shall buy large amounts of tallow, charcoal, oil, resin, wax, alcohol, silver, iron, bronze, and crystal, to supply our industry; and, moreover, we and our numerous suppliers, having become rich, will consume a great deal and spread prosperity into all areas of domestic industry.

Will you say that the light of the sun is a gratuitous gift of Nature, and that to reject such gifts would be to reject wealth itself under the pretext of encouraging the means of acquiring it?

But if you take this position, you strike a mortal blow at your own policy; remember that up to now you have always excluded foreign goods because and in proportion as they approximate gratuitous gifts. You have only half as good a reason for complying with the demands of o
ther monopolists as you have for grantin
g our petition, which is in complete accord with your established policy; and to reject our demands precisely because they are better founded than anyone else’s would be tantamount to accepting the equation: + x + = -; in other words, it would be to heap absurdity upon absurdity.

Labor and Nature collaborate in varying proportions, depending upon the country and the climate, in the production of a commodity.

The part that Nature contributes is always free of charge; it is the part contributed by human labor that constitutes value and is paid for.
If an orange from Lisbon sells for half the price of an orange from Paris, it is because the natural heat of the sun, which is, of course, free of charge, does for the former what the latter owes to artificial heating, which necessarily has to be paid for in the market.

Thus, when an orange reaches us from Portugal, one can say that it is given to us half free of charge, or, in other words, at half price as compared with those from Paris.
Now, it is precisely on the basis of its being semigratuitous (pardon the word) that you maintain it should be barred.

You ask: “How can French labor withstand the competition of foreign labor when the former has to do all the work, whereas the latter has to do only half, the sun taking care of the rest?” But if the fact that a product is half free of charge leads you to exclude it from competition, how can its being totally free of charge induce you to admit it into competition?

Either you are not consistent, or you should, after excluding what is half free of charge as harmful to our domestic industry, exclude what is totally gratuitous with all the more reason and with twice the zeal.

To take another example:
When a product — coal, iron, wheat, or textiles — comes to us from abroad, and when we can acquire it for less labor than if we produced it ourselves, the difference is a gratuitous gift that is conferred up on us.
The size of this gift is proportionate to the extent of this difference. It is a quarter, a half, or three-quarters of the value of the product if the foreigner asks of us only three-quarters, one-half, or one-quarter as high a price.
It is as complete as it can be when the donor, like the sun in providing us with light, asks nothing from us.

The question, and we pose it formally, is whether what you desire for France is the benefit of consumption free of charge or the alleged advantages of onerous production. Make your choice, but be logical; for as long as you ban, as you do, foreign coal, iron, wheat, and textiles, in proportion as their price approaches zero, how inconsistent it would be to admit the light of the sun, whose price is zero all day long!

(Image courtesy of Instituto Ludwig von Mises Brazil)

As we all know that social marketing is the current and future marketing trend. It has several advantages compared to classic marketing:

Higher level of transparency

Customers, prospect, business partners, and employees are googling for information: e.g., legal complications, background, experience, recommendations. Companies therefore need to be transparent in order to build and maintain trust with their suppliers, customers, employees, stakeholders and target audience. Social media such as Facebook, Twitter and blogs are perfect to inform and communicate in real time.

Promotion is far less intrusive

Customers resent aggressive ads that are intrusive and interrupt. Smart companies know the behavior pattern of their target audience and make sure to engage them in a smart way with their brand. Social media provide a great promotion channel, since the target audience has control over how and when to be exposed to brand and product promotion.

Focus on target audience, not the business itself

Good marketing is interactive. Marketing campaigns should be aimed at and interacting with the target audience. Any campaign launched by the company must be built on the target audience, not the business itself.

Integrates online video

Video and mobile marketing are gaining ground. More and more companies are creating their own online video content. Especially testimonials and endorsements are powerful tools. They are easy to create and posting them on YouTube ensures instant and free promotion.

 

It rocks

Social marketing provides a golden marketing opportunity, but it must be done properly. It must therefore have repeatability; a one-time effort is not only a waste of time, but would also build false expectations and could therefore easily backfire. Needless to say, in the online marketing arena, any campaign must be relevant and memorable. The power of any online marketing campaign is its ability to go viral.

Leveraging new concepts
Facebook, Twitter, blogs, and YouTube are here to stay, so leverage them. More and more individuals and companies around the world are adopting them. They provide agile channels to reach potential customers, build brand loyalty, to keep connected with customers, and to find out what competitors are up to.

Cost-effective

The main expense for managing a social media platform is time when done in-house. But it must be correctly – it must remain relevant, consistent and persistent. Many companies therefore prefer to outsource.

Want to learn more about social media? Contact Our Best Words at info@ourbestwords.com

Course participants can now apply for a grant from the Misrad HaKlita

Jerusalem – March 30, 2011 – Our Best Words (OBW), a Jerusalem-based company providing technical writing services and training, announced today that it has received approval from the Ministry of Absorption (Misrad HaKlita). This means that students who want to attend any of OBW’s technical writing, marketing writing, as well as MarCom courses at the Association of Americans & Canadians in Israel (AACI www.aaci.org.il) could be eligible for special training grants (“vouchers”) from the Ministry of Absorption.

“Immigrants who have been in Israel for less than 10 years have now the opportunity to attend our courses to enhance their careers,” said Ephraim King, CEO of Our Best Words. “This recognition follows the official approval we already received from Betuach Leumi (The National Insurance Institute – www.btl.gov.il ).”

The Ministry of Absorption provides assistance through grants (“vouchers”) in order to facilitate vocational absorption for new immigrants/returning residents, to expand the range of choices available to eligible candidates for placement in the job market, and to allow them to maximize their skills based on their education, experience and abilities.

(For more information, please visit: http://www.moia.gov.il/Moia_en/Employment/VoucherProject.htm

About Our Best Words
Our Best Words (OBW) specializes in providing quality technical communications to customers worldwide. The Company enjoys close relationships with a broad range of businesses – from startups to Fortune 500 companies. Offerings include corporate technical documentation, localization, technical communication, and technical marketing services worldwide. The Our Best Words team is comprised of experienced and dedicated professionals with years of experience in technical and marketing communications.

For more information or to sign up for a course, please contact:

Our Best Words Main Office: 02-656-3369
US & Canada: 1-786-507-8206
Ephraim King, CEO: 050-529-0775
Tracey Shipley, Marketing Coordinator: 054-810-8918
Email: info@ourbestwords.com
Website: www.ourbestwords.com