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TRAINING

Technical Communication Courses

Technical Writing is today better described as technical communication (TechComm), because it includes many additional skills alongside the ability to describe products in clear language. OBW has been training qualified technical communication professionals for almost 20 years, adapting constantly to the changing needs of Israel’s expanding and evolving hi-tech sector. From hi-tech to biotech, agri-tech, green-tech, fin-tech, and clean-tech, the entire tech industry worldwide offers many exciting new career opportunities for people who have good writing skills and are tech-savvy.

TechComm Foundations

Starting with an overview of what TechComm is and the role of the TechComm professional in today’s modern hi-tech company, the course covers all key theory for the field. It focuses on how to analyze the needs of any project so that you can create the right information in the right format for the end-users. The course covers the most common types of technical documents that TechComm professionals create, and covers unique types of content, such as writing task-based topics.

This course teaches you how design concepts improve usability, and how to use project management techniques to manage your interaction with colleagues, whether in a small start-up or a large complex company.

The Foundation course covers some of the most commonly used DTP (desktop publishing) tools and HATs (Help authoring tools). You will gain hands-on experience and develop materials that will form the basis of your first professional portfolio.

Participation in these courses is conditional on candidates fulfilling certain requirements. Click here for details.

If you already have some or most of these skills, ask about our Advanced TechComm Topics course, and talk to us about customizing a syllabus to suit your needs!

Software Documentation for TC Professionals

Working in a modern software development company requires you to have a distinct set of skills to remain competitive in the job market.

This course begins with an overview of Operating Systems and project and product life cycles and also includes repository management, single-sourcing, and topic-based writing (TBW). You will learn how to manage projects on GitHub, and how to contribute to Open Source documentation projects. This course features an internship with one of several Open Source companies.  

When you have completed this course, you can take one of the electives such as API or SDK documentation and round out your portfolio. 

This advanced course is open to experienced TechComm professionals or those who have completed the TechComm Foundations course. 

Advanced Skills for Content Professionals

If you have writing experience but do not need or have time for a complete training program, you can update your skill set by taking one or more of these short courses. Each is taught by an expert instructor and includes practical skills that you can implement immediately, and projects that you can include in your professional portfolio.

Please complete the inquiry form if you are interested in receiving further information about these Advanced Courses for Technical Writers.

Careers in Technical Communication

Based on our extensive experience, we are happy to advise and guide you as to your best options for a career in technical communication.

For more information about our TechComm Foundations or Advanced Technical Communication Courses, please complete the inquiry form. During office hours, you can call us at: +972-2-656-3369 or call Julia: 058-429-0775 or FE: 050-529-0775. You can also email us at: training@ourbestwords.com

Your TechComm Instructors:

Ephraim King MA—Director of Professional Training and CEO

Frank Ephraim King (also known as FE or Effie) has been a major player in the information development field since 1996. He served as team leader and project manager for documentation projects in many different fields, including semiconductors, communications, information technology, military and civil aviation, medical technologies, virtualization, and cloud computing. Ephraim has taught extensively in the high-tech community and has several years’ experience training new technical writers. His teaching techniques include anecdotes and tips for success from his own real-life work experiences.

Ephraim holds an MA from the University of Florida and is active in several community organizations.

Leah Guren—TechComm Curriculum Advisor & Trainer

Leah Guren is OBW’s TechComm curriculum advisor and trainer. She has been active in the field of technical communication since 1980 and now devotes her time to training and consulting. Leah works with technical communication teams all over the world, using humor and a lively interactive training approach to help them solve their biggest content development challenges. She also provides consulting services to companies, emphasizing documentation UX, creating global-ready content, and documenting medical devices. Leah’s clients include  top high-tech and biotech companies, including Intel, IBM, Microsoft, Johnson & Johnson, RAD, Cisco, Medtronic, and Rambam Medical Center. Leah is popular speaker in the field of TechComm, a published author, and one of the leading instructors in the field. She has helped hundreds of new practitioners enter the field of TechComm in Israel, the United States, and throughout Europe. Leah is a Fellow in the Society for Technical Communication and a founding member of Tekom Israel.

Laura Novich, MSc—Advanced TC Skills Lecturer

Laura Novich entered into technical writing in 1997 and has worked in both startups and fortune 500 companies in diverse fields such as virtualization, cybersecurity, and enterprise cloud solutions on both Windows and Linux platforms. Laura is a regular contributor to “Open Source” magazine, is a founding member of “Write the Docs Israel”, and is highly recognized for her contributions and maintenance to Fedora’s open-source documentation (in KVM). She is a frequent presenter at MEGAComm, speaks regularly at the Red Hat KVM forum and has attended several hackathons. Laura has won the prestigious Red Hat EXCeed award for her outstanding collaboration work as well as the 3Com 3Award for her outstanding work in managing the ATM documentation project. In her current role, Laura is building and managing an open-sourced documentation community at ScyllaDB, where developers, customers, and open-source activists can contribute.

Laura’s diverse career history includes educating new immigrants in English (ESL). In this capacity, she was selected to be a curriculum writer for her school district and a teacher trainer for the NY state ESL aptitude test (NYSESLAT). Laura has both a B.Sc. in psychology an M.Sc. in TESOL and is a licensed English teacher (K-12) in Israel and the USA. Laura is a Red Hat Certified System Administrator.

Laura has a rich set of hobbies and volunteer work which includes being a mentor for FIRST robotics teams, genealogy, baking, and cake decoration.  In addition, Laura is currently documenting her grandfather’s extraordinary life. Together with her husband Jason they manage and maintain a community library with over 2,000 titles.

Daniel Feldman, MSc—Training Manager & Advanced Skills Lecturer

Daniel Feldman has been developing and delivering training programs for 25 years. He specializes in full project development, including analyzing business training needs, designing manuals and technical materials, delivering classroom and on-line courses, and providing post-training assessment and support. He is a certified MS Office Master Trainer and a certified Oracle SQL Programmer. He earned a Master of Science degree in Organizational Behavior from Polytechnic University, and a Bachelor of Arts in Computer Science from Brooklyn College.

Daniel has written extensively and taught courses in business ethics and in enhancing learning performance.